2014 Champions of DOT: Each One Reach One | AT&T

2014 Champions of DOT: Each One Reach One | AT&T


  (music)  Do One Thing is bringing employees together.   Regardless of what they are doing, it could be a health initiative,   it could be volunteer work, it could be anything   that they are doing to make themselves better,   the community better, or something for the customers.   And that is what “Each One Reach One” is all about.   It’s providing effortless customer experience,   bringing a skill set for the employees, and the customer is happy,   the company is happy, as an employee I’m happy.   And that’s why it aligns perfectly   with the Do One Thing movement.   The whole purpose of this initiative was for each ambassador   that we create –to reach one small-medium business.   And now they are AT&T’s face in the community   providing that effortless customer experience.   The Service Ambassador Program is a real benefit to AT&T.   These ambassadors are able to offer ideas   to customers about new products and services that AT&T offers.   These customers spend millions of dollars   with AT&T as a result of the Service Ambassador Program.   In my day to day job I don’t get to interact   with the customers directly,   and last year I joined the Service Ambassador Program   and I really, really love it.   It’s not something random, they are sending the customer to you.   It will be a restaurant guide, maybe grocery store,   whatever it is, it just gives you a lot of flexibility.   MOHAMMED: Just because we won the award,   we’re not going to stop creating ambassadors.   We are still reaching out to leaders to promote this within   their organization, and we are going to continue to do that.   I’d like to congratulate Mohammed and the OASIS team   for their “Each One Reach One” program,   and for becoming a DOT Champion in 2014.   (music)       

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