How to set up and install the Google Nest Hello video doorbell

How to set up and install the Google Nest Hello video doorbell


SPEAKER: Welcome to Nest. We’re going to show you
how to setup and install the Nest Hello video doorbell. There are a few simple steps. Check that your
current doorbell chime will work with Nest Hello,
begin setup with the Nest app, install the Nest
chime connector, install the doorbell, then
finish up with the app. Everything you need to
get started is in the box. You’ll also need some
simple tools and a ladder if your doorbell
chime is up high. For setup with the
Nest app, you’ll need a compatible
phone or tablet. A Wi-Fi network with a
broadband internet connection that has at least 2
megabits of upload speed is recommended to connect
Nest Hello to the internet. Be sure to have your
Wi-Fi password handy too. Go to nest.com/requirements
for more information. Nest Hello is
designed to work with low-voltage doorbell wires. Before you try
installing Nest Hello, use our compatibility checker
at nest.com/works to check that your current doorbell
wiring is compatible. We recommend that you
get a professional to install Nest Hello. You can contact a Nest
Pro installer in your area with our online Pro Finder. They can check your wiring,
setup and install Nest Hello, and answer any
questions you have. Once you’ve completed the
compatibility checker, you’ll use the Nest app to
install the chime connector inside your chime
box, then you’ll take Nest Hello outside
for installation. If you’re new to Nest, go to the
Apple App Store or Google Play to download the free Nest app. Launch the app to create
a free Nest account. Once you’re signed
into your account, tap the Plus sign to
add your Nest Hello. If you’re already
a Nest customer, tap the gear icon in the
top-right corner of the app Home screen, then
select Add a Product. You’ll scan Nest Hello’s code
with your phone’s camera. If you’re having trouble
scanning the code, make sure you have good
lighting and that you’re not casting a shadow. Start with your
phone about a foot away and slowly move
it closer to the code. It doesn’t need to fill
the box in the app to scan. You can also try
scanning the QR code on the envelope in the box. If you still can’t
scan the code, tap Continue Without Scanning,
so you can type it in manually. You’ll find the six-character
code on the back of your Hello. The Nest app will then guide you
through each installation step. Go to your home’s breaker
box and turn off the power to your doorbell and chime. This will protect you
during installation. Try ringing your doorbell
to confirm you’ve turned off the right switch. If you need to, you can also
turn off the main power switch at the breaker box. Now, remove the cover of
your doorbell’s chime. You may need a
ladder to reach it. Take a picture of the chime’s
wires with your phone. This will help with
troubleshooting later. Next, you’ll tell the app
about the wires connected to your chime. Most doorbell chimes
only have two wires, but yours may have more. The labels are usually on or
next to the wire connectors, but they can also be on the
inside of the chime cover. In the app, select the number
of wires in your chime, and then tap on what
the wire labels say. Now tell the app which
doorbell you’re replacing, so it can show you how to
correctly connect the wires. Next, the app will walk
you through the steps to connect your chime wires
to the Nest connector. Installing the Nest
connector is required. If you don’t install
the connector, it could damage your
doorbell system. The wire colors
aren’t important, but where they’re connected is. We’ll run through a
simple wiring example for replacing a front
doorbell with Nest Hello. Remember because chime
wiring varies so much, you’ll need to follow
what the Nest app tells you to get the right
wiring instructions, but you can always have a Pro
install Nest Hello for you. In this basic example,
disconnect the wire from the front
terminal on the chime. Straighten the wire
ends if needed. And trim them so there’s no more
than 1/4 inch of exposed wire. If you have stranded wires,
twist them until they’re tight. Next, connect your chime
wires to the Nest connector. Push the wire into the
terminal until it stops, then gently tug it to
make sure it’s secure. Then put the chime
connector’s white wire into your chime’s
front terminal. Do the same for the trans wire
on the chime using the grey connector wires. Once the wiring is
done, find a place to put the chime connector. Make sure the
connector and wires don’t touch the chime
or any moving parts, or the chime may not sound
right or work at all. It may be easier to attach
the connector to the outside of your chime cover. Now, replace your chime’s cover. Next, you’ll disconnect
your current doorbell and replace it with Nest Hello. You can bend the
wires or tape them so they don’t slip
back into the wall. If you want to change the
angle of Nest Hello’s camera, use the included wedge. This can be useful if your
doorbell is located in a corner or close to a wall that
blocks the camera’s view. You can flip the wedge to
reverse the angle if needed. Now, you’ll mark the screw
holes with the wall plate. Make sure the Nest
logo is at the bottom. You may not be able to reuse
an existing screw hole. The wires must come through the
bottom half of the wall plate’s hole. If they don’t, they
can prevent Nest Hello from locking onto
the wall plate. Use the included masonry
bit and wall anchors if you’re drilling
into stone, stucco, or other hard materials. Now, attach the wall plate. Start by drilling pilot
holes with a 3/32 drill bit. Again, make sure the Nest
logo is at the bottom and that the wires come through
the bottom half of the wall plate hole. The horizontal screw hole will
let you straighten the wall plate if needed. You can use a level to
check that it’s straight. Connect the wires to Nest Hello. It doesn’t matter which
terminal you connect a wire to. Make sure the wires
point down, not up, so any excess can be
tucked back into the wall. If the wires are too short,
use the wire extenders that are included in the box. To attach Nest Hello, simply
slide the top onto the wall plate and press down until
it clicks into place. If it doesn’t seat properly
or you don’t hear a click, recheck that you’ve tucked any
excess wire back into the hole. If you ever need to
remove Nest Hello, use the included
tool to release it. Now, you can switch
the power back on. Nest Hello will turn on and
its light ring will turn blue. If it’s not, let
the app know and it will help you troubleshoot. If there’s no light
on Nest Hello, go back to your chime
box and double-check that you’ve correctly
wired the Nest connector. If the light is
yellow, Nest Hello isn’t getting enough
power to stream video. You’ll need to contact a
Pro to upgrade the voltage of your doorbell system. Now, you’ll finish
setup with the app. Make sure you have
your Wi-Fi password. Tell it where you
installed Nest Hello. The app will connect to Hello. Select your Wi-Fi network
and enter the password. If you already have a Nest
product installed in your home, Nest Hello will try to get
your Wi-Fi info from it. If Hello can’t connect
to your Wi-Fi network, you can try moving your
router a bit closer or adding a Wi-Fi extender. Now that Nest Hello is
connected to Wi-Fi and the app, the app will test the video. Ring the doorbell to check
that your chime is working. You should also get a
notification from the app that someone’s at your door. If you have an electric chime
that doesn’t have moving parts, you may need to adjust
the duration with the app so you can hear it ring. If you have a mechanical
chime with moving parts and it didn’t ring or
didn’t sound right, remove the chime cover and check
that the wires aren’t touching any moving parts,
then test your chime again. If your chime still
doesn’t sound right, try installing the
connector on the outside of your chime cover. Once you’ve confirmed
your chime is working, you’ll choose some
more settings. You can try out
Nest Aware for free, pick a language
Hello will speak, and turn on audio recording
and familiar face alerts. That’s it. To learn more about the
Nest Hello video doorbell and how to use it,
visit our support site.

100 Comments

  • Sith Lord says:

    I just installed mine, but surprised on how easily a person can unclip it and steal it. I thought it would be more secure with a screw or something. Any ideas on how to secure it better?

  • Wizard1 Canada says:

    Sweet… so anyone's phone's SIM EJECT PIN is all that's needed for someone to steal my $200+ fancyshmancy doorbell #firstworldproblems

  • PhantomEagle says:

    They should have the chime like Ring does.

  • Steve C says:

    Is it absolutely necessary to shut the power off when we are dealing with low voltage wires? I know its the 'proper' way but is it necessary?

    REPLY

  • jzizzles says:

    wait for the 2nd Gen. The lens will be adjustable so you can tilt the lens to the best viewing angle

  • John Wallet says:

    Got the NC009 error multiple times. Now I get to sit in the support queue.

  • Jim Willis says:

    I am Deaf how come no captions? Not even Google autocaption.

  • brianw1967 says:

    wow! a 2 pole 30amp doorbell

  • Teddy Ted says:

    Well…I guess the point is make you pay for the monthly subscription to prevent your doorbell from being stolen XD

  • CompLink.ca says:

    Get one for only $275.99 with free shipping in Canada and we ship to the UK & Europe!

    https://complink.ca/products/nest-hello-wi-fi-video-doorbell-black-white

  • OhmKat Inc says:

    One of the constraints of the Nest Hello is the lack of a battery. This means that if you do not have a doorbell already installed you can't use it. We created a plug in power supply to make it easy to power your Nest Hello anywhere you have access to an outlet. Check it out: www.ohmkat.com

  • Robert Jarvis says:

    Will this be offered in white in the near future?

  • B elitesmoker says:

    I was gonna buy it til she said if the light is yellow

  • JL Homes says:

    This is a great install video. I have one too and I just posted a full review to see how the nest hello and its facial recognition if anyone's interested!

  • Hi Mom says:

    Wow how easy to steal

  • Felix Duong says:

    Can’t wait til nest make a garage opener.

  • Miles Keenan says:

    Who has a 220v doorbell hahahhaha

  • Norman Paredes says:

    Can I use this like a video intercom instead which means I don't need a chime. What I want is to install one in the room of my 90 year old dad. So if he need anyone of us he can just press the button, and anyone can answer him.

  • Kirby7601 says:

    what if my doorbell is wireless

  • 0-o says:

    Nest hello wireless?

  • Jeff Dietzel says:

    Why would I need a ladder to install a doorbell?

  • rlane4osu says:

    can the wires come out of the top half of the mounting bracket if those wires are connected from the top instead of the bottom?

  • Da bears All game Channel says:

    Is it on iPads?

  • David Daboin says:

    Do I need a dedicated 30 amp breaker for the chime?

  • WEVA111 says:

    The one thing I got from this video was that i only need a paper clip to steal this $200 gadget. . Thanks google

  • tigerboi5 says:

    Where is the closed captioning? I'm Deaf and I am trying to understand the installation instructions, but because of no closed captioning, I am unable to get it working properly!

  • José Fran Bautista says:

    I like it!! When is going to be sold in Spain?

  • New Jack says:

    I suppose you will want money every month for full functionality, huh?

  • 07THE19 says:

    Hello. I have the ring pro. They have amazing customer service. I also have several nest cams. I wanted to add an additional camera (Nest Hello) and let me tell you about he experience. I installed it and the video quality is amazing. The alert time is horrible, between 30-60 secs. And then to answer the alert sometimes works and doesn’t. I went back and forth with customer service and they told me that many people weren’t have the same problems basically blamed the issue on my WiFi but yet all my other Nest cameras work flawlessly. I kept asking if they were working on a fix and they again told me many people weren’t have the same issue so no fix. They also told me if I wasn’t happy return the product so I did. Bottom line, if you want security and reliability, stick with the Ring until Nest fixes the problem!!!!! Rings notifications are also instant so be aware of this. Do yourself a favor and wait.

  • susilo ilo says:

    ok mantab jangan lupa mampir ya,,,,,

  • Glock Nyneteen says:

    To be honest… This thing just screams "I have a shit load of expensive shit in my house because I can afford a 300 dollar doorbell!" Cameras are ineffective with masks. These things make true theives salivate

  • John says:

    Would love to see her demo the notification. Nest doesn't want you to know about the 18 to 20 seconds lag time for the notification, then wait 30 to 45 minutes for the "cool down" time the notification will work again! Check out Nest's support site for all the posts about these problems.

  • Uzzy66 says:

    "Now go home and get your f***ing chime box!"

  • Glenn Roe says:

    what is the connector for, what does it do?

  • Richard Spencer says:

    why turn off the 30 amp 2 pole breaker that one never used for the door bell circuit
    usually a single pole 15 a breaker,,, really bad directions

  • Mark Norville says:

    All this effort just for that. Thank you, but you can shove it.

  • Juan Ledesma says:

    Please add Homekit support………!!!!!

  • YAYA says:

    can you open the door with the app?

  • Purplemom128 says:

    How do I install two Nest Hello doorbells to the chime? How do I connect the wires to chime?

  • If You Build It, they will come says:

    i think to install the doorbell won't work for me, what do you think of this wireless doorbell? https://www.ebay.com/itm/232751360739

  • Nick Schmidt says:

    I am sure the door bell is great but they sure don’t seem like the care about giving you any paper documentation they act like you know nothing about electricity and they suggest a pro every other step were really all they need to do is give you a diagram where voltage 16-24vac goes where the ringer goes in very disappointed with how the handle this not happy with there support at all!

  • Bvlvi Woodson says:

    i dont have a doorbell can I just use the micro usb?

  • Jackson Qin says:

    Too much work

  • Robert Cochran says:

    I am a deaf individual, and I am shocked that your installation video does not have closed captioning. You truly should add closed captioning to the video so that deaf buyers of the Nest device can benefit.

  • BigDave R says:

    Ooo…they haven't answered by opening the door, they've just spoken to me using their remote doorbell gizmo. Obviously they're not in so I'll break in in a little while when it looks like I've gone!

  • James Demos says:

    What kind of doorbell uses a two pole 220 volt 30 amp breaker?
    Be afraid.. be very afraid!

  • B H says:

    It just snaps in? So someone an come along and pull it off the wall with no effort?

  • Jerson Is ur Man says:

    How to use the 15degree wedge?

  • Lars Åström says:

    So easy to use. So convenient>>>t.co/Oo6vxLo4Pe   I love that it has a scheduler that turns the heat down automatically when we leave the office. It’s also nice to be able to change the temp from home if I know someone is going in durning Off times.

  • Bob A Booey says:

    What is the mcro-HDMI input on the back of the doorbell for?

  • sonoran rain says:

    Does this have a web based portal(As does the Nest thermostat) or can you only manage it from a smart phone?

  • kK rr says:

    Paper clip and it’s defeated

  • Straight Talk says:

    Got one and I'm totally happy with it!
    Question:
    The chime is not loud enough to be heard upstairs. Can I add another, or a repeater for the upstairs area?
    Thanks!
    ST

  • Cherrie says:

    It would be equally as viable for an intruder to steal the bell as well as breaking into your house and stealing its items! It’s a good idea but overpriced

  • P. I. says:

    Word from all the new customers, including me is that support has totally abandoned shop, is not offering service or support, and yet is still selling products.

  • Vatthana Chanthavong says:

    First off after the breaker it’s going to a transformer. The nest only need 24volts so calm down everyone it’s not 30amps.

  • D Nelson says:

    Product is garbage ,

  • Teddyballgame says:

    I just installed my Nest hello. It was as simple as the video. I bought Zmodo smart doorbell. I could connect the doorbell to my network. Nothing worked. After tech support frustrated me I demanded my money back. I bought a bundle deal with the new Google Home hub and Nest Hello video doorbell. It took me only about 20 minutes maybe 15 to successfully install the nest Hello. I recently installed nest Thermostats E and love them. I have a Google mini and Chromecast. I can tell the assistant to display the video from the Nest hello on my TV that has a Chromecast. Next, I am going to add to a Philips Hue White and Color started kit and see how that goes. I have smoke and carbon monoxide detectors in my home. So I am going to upgrade with the Nest Protect Smoke & Carbon Monoxide since I have a fireplace in my living room. Great product as advertised.

  • Jay Kulkarni says:

    I’ve had this since launch day and it’s been really bad connectivity and delayed notifications. Stay clear till of this till it gets fixed.

  • sp royals says:

    Garbage product. Continual drop outs, only works on 2.4ghz network. Support is dreadful, designed for usa market. No mention that you need a transformer and almost certain pro install. Struggles to connect to a netgear nighthawk x6 router with another ac router upstairs acting as an access point. Added bt home mesh wifi system too and it still drops out off the network 3 times a day, despite every tablet and phone get good 2.4ghz connection and regularly 180mpbs on wireless ac 5ghz. I work in IT and Telecoms and have done so for 30 years, most of it freelance. This is the worst tech product I've ever had, so annoyed as support are do unhelpful. ..no it's not my bloody wifi, internet, router, carrier pigeon….its the nest doorbell. I am 100% certain its faulty. I will try a replacement but I might go back to a normal doorbell or maybe ring pro.

    Also who charges for cloud storage nowadays. Wtf

  • KILLMONGER 404 says:

    Will this work with a Plug-in doorbell?

  • sp royals says:

    Yep figured out what is happening. Its a dumb device. If you add a new mesh device to and existing mesh network, nest wont connect to it. It will only connect to the old ones it knows about. You have to restart nest wifi config. Dumb

  • jpthsd says:

    uhmmm that't easy to just snap one from the neighboor right? lol

  • pla yosata says:

    not so secure for $200+

  • babylorvbeats says:

    I live in an apartment……..

  • Jason Burns says:

    Why is your doorbell running on 220 Volts AC? That can't be good!

  • AbstracT says:

    My door bell is powered by a battery within it sooooooo… And our chime box is connected to the bell via Bluetooth so I have no idea how I'd install this

  • repairdrive says:

    Could the volume on this video be any lower?? 🙄

  • Darth Vader says:

    Got dick stuck in doorbell hole. Instructions wasn’t clear enough

  • Nick says:

    What keeps someone from stealing it off my house?

  • Braapify says:

    i followed all the steps, compatibility and no original door chime doesn't ring the worked fine before i installed the Nest Hello. I went out and bought a new electronic door chime and it won't ring (and yes, I'm sure the settings in the app are correct). Is the door chime supposed to ring or does it just ring at the button outside the house? The app itself is working fine, but not everyone in the house is connected to the app at all times.

  • j_ titan says:

    Installation was a breeze! Thanks!

  • colt miller says:

    I've fought for an hour to mount this thing. It's not easy when the wires are 2 inches long and the back plate has such a tight tolerance that the wire extenders won't fit behind the doorbell. Should have given a little more room for the people who don't have 2 feet of wire and a large hole to tuck excess into. I might have to return this and go back to my ring

  • 847MicRoss says:

    Will a laser damage the camera lens?!

  • Rishi Balusu says:

    My house doesn’t have a breaker switch for my doorbell

  • Shafiqul Chowdhury says:

    I'm very disappointed for the delay notification. I hope nest will look into this video and correct it, otherwise Nest Hello Video Doorbell will lose lots of business.
    This video encapsulates all the notification issues I have with Nest. At least with Ring you get immediate notifications. https://youtu.be/cGckpB0HHc8

  • Luis Moncada says:

    In this setup where does the power come from? All the video shows is the doorbell connect to the chime box.

  • Gopal Sharma says:

    Hi will it work in India as well?

  • Tech4All says:

    Wish Nest had HomeKit support for their products!

  • VyZaki Bin Md Saad says:

    6:35
    7:39

  • 805Mtz says:

    So the old chime won’t ring anymore?? Just my IPhone will ring??

  • ASHSID says:

    i stopped playing this video yall need to get straight to the point

  • doug peters says:

    pretty good video

  • Martial Câmara says:

    Is the Nest Hello works in Brazil? Here we have a 127v voltage

  • Ángel Jaimes says:

    So disappointed, this cámara do not broadcast 1080p resolution… looks like 720… I thought it was my internet but after switching to at&t fiver optic still the same, and notifications is a huge problem….up to 20 seconds delay…WOW enough time to somebody to breaking in to my house…..

  • Dean Lofquist says:

    Nest really needs to remind us more than every other 30 seconds to have one of their "in house" pros install their doorbells for us. I don't think they're getting their point across.

  • Med Otaku says:

    2:25 "The nest app will then guide you" … directly to this video.

    If you actually followed the app you'd get stuck in a loop going between this video and that step of the app without ever actually installing anything.

  • Jerry Guevara says:

    I don't have a chime

  • OnHoldAt50 says:

    NEST.COM is frikn' down!!!

  • Lars Rye Jeppesen says:

    My doorbell doesn't have any wiring.. it uses battery

  • Draethar says:

    What if someone comes up to your door and knocks instead?

  • moussa moussa says:

    👍👍

  • JC Denton says:

    why would anyone install spyware into their home?

  • Erick Wright says:

    I definitely watched till the very end and came directly to your comment

  • Jennifer Wang says:

    Is this actually good? Because I see my sister’s bf’s family did this.

  • Matt Quintana says:

    I work for Dish and we sell/install Nest products. You don't need to mess with your brakers to install Hello. That's a bunch of crap.

  • nsj2kx says:

    I moved into a new house and I can't find the transformer anywhere! Ugh I might need a pro to do it.

  • Chad Smith says:

    **DO NOT BUY THIS CAMERA** – You don't own it

    In a move which has outraged customers like me, Google/Nest has recently removed functionality from this device. It shows that Google/Nest considers this device to be theirs, and that they can unilaterally make changes to your device without your permission.

    Reference: https://support.google.com/googlenest/thread/12018738?hl=en

  • Deepak Sharma says:

    excuse my language.but who the phakk is going to explain which wire goes to where.some dumbass needs to upload a video telling the newcomers.if you dont have a doorbell at all how you wire the mechnical doorbell and how you power the phaking dorbell from the transformer .which wire goest to transformer and which one goes to chime.all these mofos are loading incomplete shitty videos.need a simple video showing wires to the destinations and explaining why and how it works.we are all not pros here.and yes i dont want to pay$300 dollars professional install .find me a 1 video which shows fresh install.

  • Chris Auito says:

    If your door chime is wired to a 30 amp 2 pole breaker as shown in the video, you will probably need the smoke detector as well because your house is going to go up in flames.

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