Setting up your home phone on the nbn™ network. FTTN or FTTB

Setting up your home phone on the nbn™ network. FTTN or FTTB

when you placed your NBN order with Telstra you chose to self install your new gateway modem and this video will show you how to do it there's just a couple of things to consider before you begin firstly after placing your order you will also have received an NBN connection day the Installer may also need to visit your home will let you know if you need to be home for the NBN Co installer visit you will receive an SMS email or phone call that confirms your NBN connection is complete and you can now self install your gateway if you're moving an existing phone service over to the NBN Network then you need to be aware that if you have any of these devices connected to your phone service including medical alarms or back to base security alarms they will no longer work after you've completed your self installation also be aware your telephone wall sockets will not work on the NBN network instead the phone service will be provided by your new Telstra gateway modem I'll explain that setup later in the video if you have any concerns around your phone service and the NBN please contact Telstra on 1-800 834 to 73 to discuss other installation options now let's take a closer look at your Telstra connection kit and get started you will receive the gateway modem a power adapter a set-up guide additional important information and the cables needed for connection now let's follow your set-up guide step 1 connect the gateway pick up the gray cable with the gray plugs on the ends matching the colors insert the gray plug into the gray DSL port on the Gateway insert the other end into the wall phone socket step 2 power the Gateway insert the power cable into the Gateway and plug the adapter into the wall make sure the power point is switched on the status and internet lights should be on and solid green once completed if not turn the Gateway on by pressing the power button it can take up to 10 minutes for the Gateway to register with the Telstra network so please be a little patient now let's get your phone connected plug your existing home phone into either of the green phone ports when the phone light on the Gateway turns green you will be able to make and receive calls it can take up to 10 minutes for the phone to register so please be a little patient test that your phone works by listening for a dial tone remember your gateway must be on to make and receive calls installation is now complete and this is what your Telstra NBN gateway setup should look like for more information visit forward slash welcome where you can find additional help and support or call us on 136


  • Michael Sweeney says:

    telstra informed me my land line hands free wireless phone would work with NBN installation, big mistake. We now have no phone connection down stairs. customer service rating zero. time to try another communication supplier

  • P Clarky says:

    I just spent an hour traveling to a Telstra store for a voice extender, so I could connect another phone upstairs.. And guess what they don't sell them , bloody hopeless Telstra.

  • johnpro2 says:

    For fibre to node or fibre to curb …Keep in mind that the NBN box and Telstra gateway(modem& router combo) often cannot be set up where they currently are ..say in your office or den for example.

    The NBN tech will connect to the nearest telephone outlet closest to the outside phone junction box (sometimes in your kitchen for example) If this is not acceptable, you will have to arrange with Telstra or a phone contractor for a new wire to be run from where you want everything direct back to the external telephone junction box normally situated outside the premises on an external wall .

    None of the other phone extensions will work once NBN is connected as they must be disconnected to stop drop outs with the new technology (VDSL2)

  • Grenge g says:

    luv you telstra!

  • Ichi Capeta says:

    Does anyone know how to have 2 phone or more to work?

  • Kathryn Wilson says:

    You don't always get a message saying job complete… I got a confusing message suggesting they had encountered a problem and apologised saying my internet should be back to normal.

    What the? which internet? the one I was trying to replace (ADSL) or the one I was installing (NBN). What the?

    No message saying complete or resolved, or anything. My only tip is to login to your telstra account online and look at order tracking status (yes you may have to do this on another device/system if your connection to internet is cut during switchover/install).

    I really feel for non savvy people. It can be really confusing at times.

  • Brent Logan says:

    why cant i use a different modem with voip your modems you supply are shit

  • Duane Shore says:

    Why not show the actual SAGEM modem supplied for the majority of installations using a phone

  • Yes Man says:

    Could hire Aussies for the video but they hire Indians for tech support

  • simonjsanderson says:

    Just remind me again do I have to switch it on for it to work?
    I think I'll go with another provider that doesn't treat me like a moron.

  • mozzmann says:

    This Video is about as useful as tit's on a bull,
    Absolutely NO mention of additional internal networking etc,
    Berridale has FTTN and that from what I understand from some user's is crap compared to our existing ADSL2+ .
    No-one in Telstra has a bloody clue when it comes to Linux firewalls and other (what they consider NON Standard Home networks setups either. I have more experience in Multi layered Networking than most of them , yet I hear we will be FORCED to switch to this NBN crap irrespective .
    NBN should be FTB for EVERYONE , something which has been purely overlooked by all the cable layer's etc.
    I'm likely to get better internet by using my Mobile as a gateway from what I have seen thus far.

  • Joan Wall says:

    will all my phone work after installation

  • NMC Productions says:

    I live in a 3 storey house, and we have two telephones upstairs, one in the middle level and one downstairs that matches (is in a set with) the one in the middle storey. The Gateway Modem is in the lounge room, which is the middle level, so what happens to my three other telephones around the house? Please help me, Telstra!!

  • Betty Gray says:

    After installation my vital call is not going to work so what happens then, how is this going to be activated again. I pay a lot of money for this and am seriously angry that the NBN connection doesn't accommodate it.

  • Riley says:


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